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FAQ

  • How to place an order?
    a. Click on the product you wish to buy, select size and quantity. b. Click 'Add to Cart' button. c. Click on 'Continue Shopping' if you wish to add more products or click on “Checkout” for payment. d. Check all the details on your cart & click on 'Proceed to Check Out'. e. Now click on Continue as Guest or Sign in with your user name & password, if you do not have account you need to create an account. f. Fill all the details asked in the form for address & click Submit. g. Check your final payment & click 'Continue'. h. Enter your Debit/Credit card details & submit.
  • When will I receive a confirmation after I make the order?
    You will receive a confirmation mail immediately after placing your order with a link to track your order
  • Responsibility of Pakistan Pets in “Personal” section?
    Pakistan Pets is only a 3rd party displaying the pets and is not responsible for any false data provided by the seller.
  • How to create an account?
    a. Click on "My Account" on the bottom and select "Login" then "Create Account" b. Enter all the details asked in the form. c. Click on CREATE ACCOUNT button.
  • Are shipping fees refundable if I return my product?
    a. If you received a damaged/defected product from us, it is our responsibility and we will refund shipping fees completely. b. However if you just do not want the order for any personal reasons, we do not refund the shipping fees.
  • What are the delivery charges?
    Delivery charges will depend on the area to be delivered.
  • What is the estimated time of arrival after placing the order?
    Available items should be delivered within 24-72 hours.
  • How to search for a product?
    a. Type the name of the product that you want to search in search box. b. Click Search button after writing product name. c. You will get your desired product.
  • What are the payment methods?
    We accept Debit Card and Credit Card, as well You can make payments through your bank account, Payment Card or Mobile Wallet.
  • How do I cancel my order?
    a. Once you have made your order and want to cancel, please get in touch with our customer service team for details. b. Based on the status of the shipment, the customer service team will advise the customer
  • When can I contact customer care and how?
    You can either email or call us with the details provided in 'Contact us'
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